Commons | *Development Cases
AI firm building technology for complex conversational interfaces (Complex Chatbots), and other stuff like empathic AI, affinity networks, smart virtual community managers or Autonomous Agents inspired in real people's personality. Customer care
chatbots, bots, bot, robot, messenger, Facebook, complex chatbots, AI, Customer care,
25798
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Development Cases

Finance Chatbot

1. Notifications (under user request):
– Company Information: general news, product news…
– Tailored content and information about your contracted services and products

2. Services and products
– Basic Information of the services offered by the company: types of accounts, investment funds, savings plans, retirement plan…
– Management: account status, movements and other common operations

3. Customer care:
– Questions and incidents, 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)

Booking Chatbot

1. Notifications (under user request):
– Information about the company: general news, product news…
– Personalized deals: travel deals, packs, savings…

2. Services and products
– Search for flights, hotels and reservations
– Information about the services purchased by the user: booking flights, hotels…
– Modification of services: booking, additional services…

3. Customer care:
– Questions and incidents, 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)
– Service alerts

Ecommerce Chatbot

1. Notifications (under user request):
– Store information, and new products
– Discounts and offers

2. Services and products:
– Integration with e-commerce platform
– Product checkout
– Analytics and customer satisfaction
– Order modifications and tracking
– Guided catalogue

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)

Government Chatbot

1. Notifications (under user request):
– Official Information: general news, alerts, general policies…

2. Services and products
– Management of procedures and services: information, renewal of documents, information points…
– Appointments and document request
– Search and offer of places and events: activities, fairs, events…

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)
– Service alerts

Telco Chatbot

1. Notifications (under user request):
– Service alerts
– Notification of latest news of the company (under request)
– Personalized promotions (under request)

2. Services and products:
– Information: offered products and services
– Service management and upgrades
– Consumption information: invoices, tariff and packages, extensions

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)

Courier Service Chatbots

1. Notifications (under user request):
– Company Info: news and alerts

2. Services and products
– Information of the different services, costs, periods, shipping times
– Geo-location: collection points and shipment points
– Service confirmation, delivery: address, time, availability…
– Customer satisfaction, rating

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)
– Customized services

Digital Services and Apps

1. Notifications (under user request):
– Company Info: news, new contents, terms updates…
– Personalized content

2. Services and products
– From content recommendation to sharing functionalities
– Integration of the company’s services
– Service information and upgrades

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)

News Chatbot

1. Notifications (under user request):
– Daily news, daily digest
– Promotions

2. Services and products:
– Personalized feed
– Guided search

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)

Insurance Chatbot

1. Notifications (under user request):
– Company Information: general news, product news…
– Tailored content and information about your contracted services and products

2. Services and products
– Information: offered products
– Service management
– Meeting Point: contacting with professional services on the go, appointments and reservations

3. Customer care:
– Resolution of doubts 24 hours a day and 7 days a week
– Provide virtual assistance guide (FAQs)
– Contact support (human)
– Service alerts

ChatBot for Creative Campaigns

1. Services and products:
– Contests, user interaction: Upload of files, photos, videos…
– Voting System
– Campaign metrics and user segmentation
– Detailed services/product info
– Provide virtual assistance guide (FAQs)